Ideate

The ideation phase includes brainstorming and other activities designed to generate ideas for potential solutions. During this stage, learning theories and strategies are also developed to shape an effective learning experience. Additionally, an initial wireframe and storyboard for the course are created to guide its structure and content.

Brainstorming

Brainstorming solutions is most effective in small groups. However, the image below demonstrates a similar method called "brain dump," which involves brainstorming as an individual. This approach encourages the unrestricted flow of ideas, a technique known as divergent thinking.

Click to enlarge image.

Instructional Strategy

Of several proposed solutions in the report, micro-learning was selected as the most promising. Research on and the benefits of micro-learning are summarized below. Micro-learning, as explained below, focuses on short, bite sized lessons that offer relevant and applicable material.

  • Micro-Learning

    The Society for Human Resource Management conducted a survey and 25% of respondents believe training programs fail due to a lack of time. On average, employees spend less than 1% of their workweek in training. In addition, 25% of respondents say they quickly forget the material, 24% found the training to be irrelevant, and 21% felt the content was outdated.

  • Micro-Learning

    According to the Society of Human Resource Management, 38% of respondents expressed a desire for more job-relevant training, 32% sought more up-to-date content, and 30% favored shorter sessions. Additionally, an impressive 70% preferred online, self-paced learning.

  • Micro-Learning

    Micro-learning as a design strategy addresses these concerns by delivering content in short, manageable bursts. Each lesson targets a specific smaller objective that contributes to achieving a larger overall goal. The smaller nature of these lessons makes them highly adaptable to work schedules.

  • Micro-Learning

    Micro-learning embraces the approach of delivering focused, on-demand content, similar to what people regularly experience through platforms like YouTube. It is designed to align with learner’s specific needs and job responsibilities, offering timely performance support within their workflow.

  • Micro-Learning

    Micro-learning is gaining popularity, with 81% of respondents in one survey reporting that their organizations already use or plan to use it for training. Research also indicates that employees are more likely to engage with training courses that incorporate micro-learning. This approach has been proved to enhance information retention and support the application of new skills.

Lesson Objectives and Goals

The goal of the e-learning course describes the overarching ambition for the course while individual objectives as the competencies that determine whether the goal was met. The purpose of the objectives is to provide criteria by which designers and learners can measure the learning experience.

  • Loss Mitigation specialists will be able to identify the various FHA home retention regulations, understand their key components, and apply this knowledge to accurately assess borrowers for the appropriate retention options.

  • Loss Mitigation specialists will be able to:

    • Describe the FHA waterfall hierarchy.

    • Identify and explain elements of forbearance and apply the knowledge to a simulated workout scenario.

    • Identify and explain the lements of the Advance Loan Moditication and apply the knowledge to a simulated workout scenario.

    • Identify and explain the elements of a Partial Claim and apply the knowledge to a simulated workout scenario.

    • Identify and explain the elements of the Payment Supplement and apply the knowledge to a simulated workout scenario.